comGateway Reviews

From 30 April 2023 and maybe before it appears this company has stopped delivering parcels, including parcels it has received but not forwarded.

Company has become unresponsive to all emails, messages and calls.

I've ordered an important parcel which has been shipped to comGateway in Portland Oregon, now it's stuck there!
I'm desperately trying to organise shipment to Australia but can't. The parcel is status red. No clue or ability to deal with the problem on the website. No answer from any of comGateway's support emails. Phone number doesn't work. I'm completely stuck. No help available. Cannot reach a human or get any help. This is a disaster!
How does a customer get any support at all?

I've ordered an important parcel which has been shipped to comGateway in Portland Oregon, now it's stuck there!
I'm desperately trying to organise shipment to Australia but can't. The parcel is status red. No clue or ability to deal with the problem on the website. No answer from any of comGateway's support emails. Phone number doesn't work. I'm completely stuck. No help available. Cannot reach a human or get any help. This is a disaster!
How does a customer get any support at all?

Some good and some bad

Good: Amazing support, reasonable and competitive rates, fast delivery

Bad: I had chosen 1box to reduce the weight of my parcel and they declared the weight of 7kg. Upon checking and tracking with fedex (courier they used to send me the items) and my own weighing its only around 3.8-4kg. My shipping rates was of course based on their weighing which would be a lot less if its accurately weighed and declared.

I've used ComGateway a few times this past year, they've been spot on with everything, from notifications when a package arrives, to great customer service and responsiveness when I've had general enquiries.
ComGateway use FedEx, and each parcel has arrived quickly and in good condition. I cannot fault ComGateway, they are really good.

Beware of this company; I check through the amount they charge to my credit card and tally with my bank account transaction. I found out there is a difference of $1800 dollars difference. I immediately contact them. However, after one month of investigation, there still keeps dragging! And give me a lot of excuses!

I have been using Comgateway for over 8 years already, and am so so satisfied with their service! My packages arrive from US to Singapore in roughly 3 days, which is really fast. I've probably had 50+ shipments sent by CGW by now, and not a single one has gotten lost or damaged.

Recently I had a package that could've easily gone missing (there was an error with the address), but thanks to the proactive CGW staff, the package still reached me without issues. :) And any time I need help from customer service, their support is amazing! Though I wish prices were a bit cheaper, but they provide premium quality service and I would 100% recommend using this company. :)

This is my second order via ComGateway and what a rip off. They charge by volume not weight so I am being charged for 4kg when my package does not even weight 1kg. On top of that they charge all these extra 'surcharges, fees, taxes' so it is costing me over $100 US to ship something that is not even 1kg. I have been around in circles with customer support who say they can reduce the shipping but nothing has changed and all they have done is waste weeks of my time with generic emails going back and forth. The live chat is never available. I would not recommend and will never use again. Ridiculously high prices and poor customer service.

I am an American Journalist and Book Author living in Australia and before comGateway, I've had a terrible time finding a reliable, honest shipping venue from US to AU. The last place I used stole a bunch of my items. The place before that, "accidentally" double-charged me for a Fed Ex shipment, and the other places that I tried were very expensive and so slow at getting out my shipments from US to AU. How lucky do I feel to have found comGateway?! Like I've just won the Shipping Lottery! Their prices are fair and reasonable, they pack combined shipments with care to detail and my shipments arrive quickly; usually within 8 business days after I've shipped. I highly recommend comGateway to everyone in Australia looking for an honest, reliable, reasonably priced, quick shipping venue.

Two thumbs up for fast and reliable service. All my inquiries and requests were attended to without any hassle.

Totally would always go back to comgateway, I have tried a few more sites but nothing beats great services this site offers. They do not only offer the cheapest shipping charges, but they also deliver items right on time and if you're lucky enough your items could also be delivered to you earlier than the date its supposed to arrive to your doorstep. They make sure that your items are all safe and sound when it gets to you! so I am one of the many happy customers from this site!

Uncomparable Service. Unbeatable promos and discount. Reasonable fees and cost. Undeniable transparency.

Offers a good service! I was hesitant in using their service as it was my first time shipping from US and using their service but the website provided enough instructions to make shopping experience a good one. Although shipping fees can be bit high, it somehow equates to the quality of service. They also offer ideas of what to buy in their website which I believe to be useful for me. When there were a problem with my shipment, they were accountable for their mistake and able to correct it and give proper compensation. So far, my experience with them is smooth and I will continue using their service to my next purchases.

My first international shipment was pleasant and fast. Received my package in good condition. Thumbs up!

My first shipping was a good experience. Shipping costs were reasonable and the delivery was fast considering that it was an international shipment. Their people are also nice and approachable ++ their website is user friendly so I didn't have a hard time checking out my parcel.